SIKUUKU.COM PRIVACY STATEMENT
INTRODUCTION
First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interests and we are transparent about the processing of your personal data.
That our privacy Statement describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how Sikuuku.com uses cookies and other similar tracking technologies.
If you’ve used us before, you know that Sikuuku.com offers online travel-related services through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you’re about to read generally applies to not one, not two, but all of these platforms.
In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email infor@sikuuku.com).
If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.
Our Privacy Statement can be amended from time to time, so we recommend that all our clients, bussiness partners and any other persons in need of our services to visit this page occasionally to make sure you know where you stand. If we make any updates to our Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.
INTERPRETATION AND DEFINATION OF TERMS USED IN OUR PRIVACY STATEMENT
“Service” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Service Provider.
“Service Provide” refers to the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, trains, flights, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Service Reservation on the platform.
“Service Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Sikuuku.com in regards to various products and services as from time to time made available by Service Providers on the platform.
“Service Reservation” refers to the order, purchase, payment, booking, or reservation of a Service.
What kind of personal data do we collect?
We can’t help you book the perfect Service without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Service (e.g. your anticipated arrival time).
In addition, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.
This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.
Why do we collect and use your personal data?
The main reason we ask for personal details is to help you organize your online Service Reservations and ensure you get the best possible service.
We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.
How do we share your data with third parties?
There are different parties integrated into www.sikuuku.com services, in various ways and for various reasons. The primary reason we share your data is to provide the Service Provider with the relevant info to complete your Service Reservation.
We also involve other parties to provide you with the www.sikuuku.com services. This includes, for example, financial institutions, advertisers, our subsidiaries
and the other companies that work with us or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities
Below, we go into more detail about how the information you share with us is used and exchanged with these parties.
How is your personal data shared and further processed for ground transport services?
Sikuuku.com may use your data to improve service offerings and recommendations. This aims at maximizing tailored experiences with Sikuuku.com by offering services that matches your needs.
How is your personal data shared and further processed for insurance services?
We work with different parties when offering insurance services. We shall continue to advise you on how your data is used and shared for insurance purposes and learn about the responsibilities of the parties involved.
How does Tio tours & Travel process communications that you and your Service Provider may send via sikuuku.com?
Sikuuku.com can help you and Service Providers exchange info or requests about services and existing Service Reservations through the Sikuuku.com platform. If you want to find out more about how Sikuuku.com receives and handles these communications, please contact our customer care team.
How does Sikuuku.com make use of mobile devices?
We offer free apps that we also collect and process personal data through. This works in much the same way as our website, but they also allow you to benefit from the location services available on your mobile device(s).
How does SiKuuku make use of social media?
The use of social media may be integrated into Sikuuku.com services in various ways. These will involve us collecting some of your personal data, or the social media provider receiving some of your info. If you’d like to learn more about how this information is used and exchanged, read on.
What security and retention procedures does Sikuuku.com put in place to safeguard your personal data?
We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.
How does Sikuuku.com treat personal data belonging to children?
Unless indicated otherwise, Sikuuku.com is a service you’re only allowed to use if over you’re older than 16. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.
Who is responsible for the processing of personal data on the Sikuuku.com website and apps?
Sikuuku.com located at Greenland Towers, Level 4 Suit F402 and F409, Kampala, Uganda controls the processing of personal data for the provision of its services. That includes its websites and mobile apps, except for some exceptions that are clarified in this privacy statement.
Country-specific provisions
Depending on the law that applies to you, we might be required to provide some additional info.
What kind of personal data does Sikuuku.com collect?
Personal data you give to us.
Sikuuku.com collects and uses the info you provide us. When you make a Service Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Service Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people traveling with you, and any preferences you might have for your Service (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Service Provider, for which we will ask you to share passport information or a driver’s license and signatures.
If you need to get in touch with our customer service team, contact your Service Provider through us, or reach out to us in a different way such as social media or info@sikuuku.com Email, we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.
You might also be invited to write reviews to help inform others about the experiences you had on your Service. When you write a review on the Sikuuku.com platform, we’ll collect any info you’ve included, along with your display name.
There are other instances where you’ll provide us with information as well. For example, if you’re browsing with your mobile device, you can decide to allow
Sikuuku.com to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location, or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Service Reservations or benefit from other features only available to account holders, such as incentives or other benefits.
We may offer you referral programs. Participating in these will involve providing us with relevant personal data.
Personal data you give us about others.
Of course, you might not just be making a Service Reservation for yourself. You might be taking a Service with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Service Reservation.
If you have a Sikuuku.com for Business account, you can keep an address book there to make it easier to plan and manage business travel arrangements for others.
In some cases, you might use Sikuuku.com to share information with others. This can take the form of sharing a wish list, taking part in a travel community or participating in a referral program, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Sikuuku.com uses their information (as described in this Privacy Statement).
Personal data we collect automatically.
Whether or not you end up making a Service Reservation, when you visit our websites or apps, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a Service Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the Sikuuku.com website or app.
Personal data we receive from other sources.
It’s not just the things you tell us, though—we may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Sikuuku.com corporate group, other companies in the same business, and other independent third parties.
Anything we receive from these partners may be combined with information provided by you. For example, Sikuuku.com Service Reservation services aren’t only made available via Sikuuku.com and the Sikuuku.com apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments between you and Service Providers. These service providers share payment information, so we can administer and handle your Service Reservation, making sure everything goes as smoothly as possible for you.
We also collect info when we receive a complaint about you from a Service Provider (e.g. in the case of misconduct).
Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the Service Provider you’ve booked with to discuss your stay. In some cases, we receive meta data about these communication activities (such as who you are, where you called from, and the date and length of the call).
We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Sikuuku.com social media partners make available to us. Please read the section Why does Sikuuku.com collect and use your personal data? for more information.
When you link your Sikuuku.com user account to your social media account, you might trigger exchanges of data between Sikuuku.com and that social media provider.
You can always choose not to share that data.
Service Providers may share info about you with Sikuuku.com, too. This could happen if you have support questions about a pending Service Reservation, or if disputes or other issues arise about a Service Reservation.
Why does Sikuuku.com collect and use your personal data?
We use the info collected about you for various purposes. Your personal data may be used in the following ways:
A. Service Reservations: First and foremost, we use your personal data to complete and administer your online Service Reservation—which is essential for us to provide this service for you. This includes sending you communications that relate to your Service Reservation, such as confirmations, modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with the Service Provider or processing personal data in relation to possible damage deposits.
B. Customer service: We provide international customer service from our offices in ………………and are here to help 24/7. Sharing relevant details such as reservation info or info about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right Service Provider and responding to any questions you might have about your Service Reservation (or any other questions, for that matter).
C. Account facilities: Sikuuku.com users can create an account on our website or apps. We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your Service Reservations, take advantage of special offers, make future Service Reservations easily, and manage your personal settings.
Managing personal settings lets you keep and share lists, share photos, view previously searched Service Services, and check other travel-related info you've provided. You can also see any reviews you’ve written.
If you want, you can share certain info as part of your user account by creating a public profile under your own first name or a screen name you choose.
If you’re a Sikuuku.com for Business account holder, you can also save contact details under that account, manage business reservations, and link other account holders to the same Sikuuku.com for Business account.
D. Online groups: We give account holders the chance to connect and interact with each other through online groups or forums, such as travel communities.
E. Marketing activities: We use your information for marketing activities. These activities include:
1. Using your contact info to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication.
2. Based on your info, individualized offers might be shown to you on the Sikuuku.com website, on mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on the Sikuuku.com website, on co-branded sites, or other third-party offers or products we think you might find interesting.
3. When you participate in other promotional activities (such as sweepstakes, referral programs, or competitions), only relevant information will be used to administer these promotions.
F. Communicating with you: There might be other times when we get in touch, including by email, by chatbot, by mail, by phone, or by text. Which method we choose depends on the contact information you’ve previously shared.
We process the communications you send to us. There could be a number of reasons for this, including:
1. Responding to and handling any requests you or your booked Service
Provider have made. Sikuuku.com also offers customers and Service Providers various ways to exchange information, requests, and comments about Service Providers and existing Service Reservations via Sikuuku.com. For more information, read the section titled “How does Tio Tours and Travel process communications that you and your Service Provider send through Sikuuku.com?.”
2. If you have started but not finished a Service Reservation online, we might contact you to invite you to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with a Service Reservation without having to search for Service Providers or enter your reservation details again.
3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Sikuuku.com or the Service Provider.
4. We also send you other material related to your Service Reservations, such as how to contact Sikuuku.com if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your Service. We might also send you material related to upcoming Service Reservations or a summary of previous Service Reservations you made through Sikuuku.com.
5. Even if you don’t have an upcoming Service Reservation, we may still need to send you other administrative messages, which could include security alerts.
6. In the case of misconduct, we may send you a notice and/or warning.
G. Market research: We sometimes invite our customers to take part in market research. Review the info that accompanies this kind of invitation to understand what personal data will be collected and how it’s used.
H. Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to improving our services and enhancing the user experience.
In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.
I. Providing the best price applicable to you.
J. Customer reviews and other destination-related info: During and after your Service, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for information about the Service Provider or the destination.
If you have a Sikuuku.com account, you can choose to display a screen name next to your review, instead of your real name. If you’d like to set a screen name, you can do that in your account settings.
By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Service Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Service Provider or business partner’s website. This is to inform other travelers about the quality of the Service Service you used, the destination you have chosen or any other experiences you choose to share.
K. Call monitoring: When you make calls to our customer service team, Sikuuku.com uses an automated telephone number detection system to match your telephone number to your existing reservations. This helps save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.
During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims, and for fraud detection.
We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes.
L. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your Service, Sikuuku.com business partners and our Service Providers, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities.
Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this, we may have to stop or put certain Service Reservations on hold until we’ve finished our assessment.
M. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the Sikuuku.com online reservation service terms of use or to comply with lawful requests from law enforcement.
Providing your personal data to Sikuuku.com is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For instance, we can’t process your Service Reservation if we don’t collect your name and contact details.
If we use automation to process personal data that produces legal effects or similarly, significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.
To process your personal data as described above, we rely on the following legal bases:
As applicable, for purpose A and B, Sikuuku.com relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your Service Reservation.
If the required personal data is not provided, Sikuuku.com cannot finalize the Service
Reservation, nor can we provide customer service. In view of purposes C to L, Sikuuku.com relies on its (or third parties’) legitimate interest, to provide and improve services and to prevent fraud and other illegal acts (as set out more specifically under C to L).
When using personal data to serve Sikuuku.com will or a third party's legitimate interest, Sikuuku.com will always balance your rights and interests in the protection of your personal data against Sikuuku.com will. travel rights and interests or those of the third party. For purpose M, Sikuuku.com also relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).
Finally, where needed under applicable law, Sikuuku.com will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.
How does Sikuuku.com share your data with third parties?
In certain circumstances, we’ll share your personal data with third parties. These third parties include:
1. The Service Provider You Booked: In order to complete your Service Reservation, we transfer relevant reservation details to the Service Provider you've booked. This is one of the most essential things we do for you.
Depending on the Service Reservation and Service Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your Service Reservation.
In certain cases, we also provide some additional historical info about you to the Service Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with Sikuuku.com will, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.
If you have a question about your Service, we may contact the Service Provider to handle your request. Unless payment is made during the booking process, via the Sikuuku.com website, we will forward your credit card details to the booked Service Provider for further handling (assuming you’ve provided us with those details).
In cases of Service Reservation-related claims or disputes, we may provide the Service Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Service Reservation was made or to confirm reasons for cancellation.
For completeness, Service Providers will further process your personal data outside of the control of Sikuuku.com. Service Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the Service Provider to understand how they process your personal data.
2. Connectivity Providers: Note: Certain Service Providers may need us to share your personal data with a contracted Connectivity Provider in order to be able to finalize and administer your reservation. Connectivity providers act on behalf of Service Providers and help them to manage their reservations.
3. Your local Sikuuku.com office: To support the use of Sikuuku.com services, your details may be shared with subsidiaries of the Sikuuku.com corporate group, including for customer service.
4. Third-party service providers: We use service providers outside of the Sikuuku.com corporate group to support us in providing our services. These include:
Customer support
Market research
Fraud detection and prevention (including anti-fraud screening)
Insurance claims
Payment
We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Service Reservation, either by you or the holder of the credit card used to make the reservation, we’ll need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.
Marketing services
We share personal data with advertising partners, including your email address, as part of marketing Sikuuku.com services via third parties to ensure that relevant ads are shown to the right audience. We use techniques such as hashing to enable the matching of your email address with an existing customer database, so that your email address cannot be used for other purposes.
Advertising partners
We use advertising partners, such as metasearch providers, to allow you to compare our offers with offers from other Online Travel Agencies
(OTAs). When you make a reservation on Sikuuku.com after using an
advertising partner, we will send the details of the reservation that you made on Sikuuku.com to that partner.
5. Competent authorities: We disclose personal data to law enforcement to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we’re legally obliged to do so otherwise. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
6. Business partners: We work with many business partners around the world. These business partners distribute and advertise Sikuuku.com services, including the services and products of our Service Providers.
When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalize and manage your Service Reservation.
If customer service is provided by the business partner, Sikuuku.com will share relevant reservation details with them (as and when needed) to provide you with appropriate and efficient support.
When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes.
When you make a reservation on a business partner’s website, take the time to read their privacy notice if you’d like to understand how they process your personal data.
For fraud detection and prevention purposes, we may also exchange information about our users with business partners—but only when strictly necessary.
If an insurance claim is made concerning you and a Service Provider, we may provide the necessary data (including personal data) to the insurance company for further processing.
Partner Offer: We may present you with a “Partner Offer.” When you book a stay marked “Partner Offer,” your reservation will be facilitated by a Service Provider who is separate from the accommodation you’re booking. As part of the reservation process, we’ll need to share some relevant personal data with this business partner.
If you book a Partner Offer, please review the information provided in the booking process or check your reservation confirmation for more information about the Service Provider and how your personal data will be further processed by them.
Sikuuku.com is a global business. The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.
In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational, and technical measures with them by putting in place Standard Contractual Clauses.
In certain specific cases, we transfer your data because it is in your interest or is necessary to conclude or perform the contract we have with you. For instance, when you make a reservation on Sikuuku.com or through a business partner, we might need to transfer your data to a Service Provider.
How is your personal data shared and further processed for ground transport services?
Sikuuku.com works together closely with car rental owners to offer you ground transport services. This means that when you're booking or browsing for ground transport services via the app or website, Sikuuku.com is responsible for the collection and use of your personal data.
In addition to the data we process to allow you to search for ground transport services and make your booking, Sikuuku.com can also use your personal data independently.
How is your personal data shared and further processed for insurance services?
Sikuuku.com works closely together with Insurance companies to offer customers different insurance products and services for Service Reservations, for example, room cancellation insurance.
The offering of insurance can involve multiple parties, such as intermediaries, underwriters, and other agents. Where Sikuuku.com is involved, it will act as the intermediary and authorized agent or appointed representative on behalf of the insurer, by offering insurance products and services to Sikuuku.com customers.
When offering insurance, Sikuuku.com may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants, and other parties involved in a claim:
To provide offers, arrange insurance cover and handle insurance claims, some personal data, provided to us during the booking processYou may also be asked to provide additional information, such as names of family members or other beneficiaries or details about a claim.
If you make a claim under an insurance policy, this claim may be directly handled by the insurer. This means that you may be asked to provide personal data in order to submit the claim directly to them. The insurer will inform you accordingly at the point of collection of your information. When your claim is handled by the insurer, Sikuuku.com may receive information about the status of your claim in order to provide you with customer support services.
When Sikuuku.com acts as an intermediary for insurance products and services it will be responsible for the collection of Insurance-Specific Data and its transmission from Sikuuku.com to the Insurance company.
Any personal data collected by Sikuuku.com for insurance purposes will be processed as set out in this Privacy Statement.
How does Sikuuku.com process communications that you and your booked Service Provider may send via Sikuuku.com?
Sikuuku.com can offer you and Service Providers various ways to communicate about the Service Services and existing Service Reservations, directing the communications via Sikuuku.com. This also allows you and your Service Provider to contact Sikuuku.com with questions about your Service Reservation through the website, our apps, and the other channels that we provide.
Sikuuku.com accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:
Security purposes
Fraud prevention
Compliance with legal and regulatory requirements
Investigations of potential misconduct
Product development and improvement
Research
Customer engagement (including to provide you info and offers that we believe might interest you)
Customer or technical support
We reserve the right to review or block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Service Providers, or others.
All communications sent or received using Sikuuku.com communication tools will be received and stored by Sikuuku.com. Service Providers and Business partners you’ve booked a Service Reservation through might also choose to communicate with you directly by email or through other channels that Sikuuku.com does not control.
How does Sikuuku.com make use of mobile devices?
We offer an app for a range of different mobile devices which is optimized for browsing on a phone and tablet.
This app processes the personal details you give us in a similar way that our website does. It also allows you to use location services to find Service nearby, if you want.
With your consent, we may send you push notifications with information about your Service Reservation. You can also grant us access to your location data or contact details in order to provide services you request. If you upload pictures to our platform, these pictures may include location information (known as metadata) as well. Please read your mobile device’s instructions to understand how to change your settings and control the sharing of this category of data.
When you choose to use our “Voice Assistant” to search our services or manage your bookings, your speech will be anonymously translated into text by a third-party service provider. You will need to give us access to your device's microphone to use this feature.
With cross-device tracking, Sikuuku.com is able to track user activity across multiple devices. As part of cross-device tracking, we may combine data collected from a particular browser or mobile device with data from another computer or device used by the same customer.
In order to optimize the content of the Sikuuku.com newsletter, we combine searches and reservations made from different computers and devices. You can unsubscribe from the Sikuuku.com newsletter at any time.
How does Sikuuku.com make use of social media?
At Sikuuku.com, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our Service Providers’ travel-related products and services, and to advertise, improve, and facilitate our own services.
The use of social media features can result in the exchange of personal data between Sikuuku.com and the social media service provider, as described below. You’re free to not use any of the social media features available to you.
1. Sign in with your social media account. We offer you the opportunity to sign in to a Sikuuku.com user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.
After you’ve signed in once, you’ll be able to use your social media account to sign into your Sikuuku.com account. You can decouple your Sikuuku.com user account from your chosen social media account any time you want to.
2. Integration of social media plugins: We have also integrated social media plugins into the Sikuuku.com website and app. This means that when you click or tap on one of the buttons (such as Facebook’s “Like” button), certain information is shared with these social media providers.
If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.
3. Other social media services and features. We may integrate other social media services (e.g. social media messaging) for you to interact with Sikuuku.com or your contacts about our services.
We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Sikuuku.com through social media, your social media service provider may allow you to share information with us.
If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you sign into a Sikuuku.com user account using your social media account, certain information from that account may be shared with Sikuuku.com. This includes your email address, your age, and the profile pictures you’ve saved—depending on what you authorize in your social media account.
When you register with a Sikuuku.com social media app or connect to a social media messaging service without a Sikuuku.com user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).
We’ll use this info to help provide you with the service you requested, for example, to forward a message you want to send to your contacts or to create a personalized user experience on the app or our websites. It means that—if you want us to—we can customize our services to fit your needs, connecting you and your friends to the best travel destinations, as well as analyzing and enhancing our travel-related services.
Your social media provider will be able to tell you more about how they use and process your data when you connect to Sikuuku.com through them. This can include combining the personal data they collect when you use Sikuuku.com through them with info they collect when you use other online platforms also linked to your social media account.
If you decide to connect using your Facebook or Google account, review the following links for info about how these parties use data they receive: Facebook and Google.
What security and retention procedures does Sikuuku.com put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We’ll keep your personal data for as long as is necessary to en
